Shipping Policy for My Store
Order Processing
All orders from My Store are processed and packed in the United States Monday through Friday, excluding holidays. If you place your order before the daily cutoff time, we will likely ship it the same day. Orders placed after the cutoff will be shipped the next business day.
Processing generally takes 1-3 business days before your package is handed to the carrier.
Shipping Times and Delivery
Once shipped, delivery time varies by destination within the US. Standard shipping typically takes 3-7 business days from shipment to arrival.
Expedited shipping options are available during checkout for faster delivery if needed; however, all shipping times are estimates and may be impacted by carrier delays beyond our control.
Shipping Fees and Free Shipping
Shipping fees may apply based on your order value and shipping option selected. Orders over a certain amount within the United States receive free standard shipping automatically at checkout.
Tracking Your Order
You will receive a tracking number via email as soon as your package ships. If your tracking information does not update for more than 5 business days, please contact us at mayelasanchez640@gmail.com and we will investigate the status.
Shipping Restrictions
- We currently ship only within the United States.
- Larger items cannot be shipped to P.O. boxes; smaller items may be shipped to P.O. boxes without issues.
If you live outside the US and want to purchase, please contact us through our store contact page. We will try to help but cannot guarantee availability or shipping.
Damaged or Lost Packages
If your package arrives damaged, please take photos before fully opening it and notify us within 7 days of delivery. We will arrange for a replacement or refund based on the situation.
Changing Your Shipping Address
If you need to update your shipping address after placing an order, contact us immediately. If your order has not yet shipped, we can usually update the address. Once the order is in transit, you will need to coordinate directly with the carrier for address changes.